Last updated: 19 August 2026
These Terms of Service (the "Terms") are a binding agreement between Nextsense Solutions LLC FZC, trading as Syntrum ("Syntrum," "we," "us," or "our"), and the individual or entity agreeing to them ("Customer," "you," or "your").
By creating an account, accessing, or using the Services, you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" means that organisation. If you do not agree, do not use the Services.
Your use of the Services is also subject to our Privacy Policy and, where applicable, our Data Processing Addendum.
1. Definitions
Summary: What the key terms in this agreement mean.
"Services" means the Syntrum platform, website, applications, documentation, and any related services we make available.
"Agent" means an automated software worker configured through the Services that performs tasks on your behalf.
"Connected Service" means any third-party system you authorise an Agent to access, including email, chat, file storage, calendar, code hosting, and record systems.
"Customer Data" means data you submit to the Services, and data an Agent accesses, generates, or writes through a Connected Service at your direction.
"Output" means any content, action, message, record, file, or other result produced by an Agent.
2. The Services
Summary: We grant you a limited right to use Syntrum for your business. We can change, limit, or discontinue features at any time without notice or refund. Syntrum is for business use, not personal use.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the term.
We may change, add to, suspend, deprecate, or discontinue any part of the Services at any time, with or without notice. We are not obliged to maintain any particular feature, integration, model provider, or capability, and we will not refund any fees paid where we do so.
We may set and enforce usage quotas, rate limits, and resource limits at our discretion.
The Services are provided for business use only. They are not intended for personal, household, or consumer purposes.
3. Accounts and Access
Summary: Keep your account details accurate and your credentials secure. You are responsible for everything that happens under your account. You must be 18 or over.
You must provide accurate registration information and keep it current. You are responsible for all activity under your account, for maintaining the confidentiality of credentials, and for the acts and omissions of your users. Notify us immediately of any unauthorised access.
You must be at least 18 years old and legally capable of entering into contracts. We may refuse, suspend, or terminate any account at our discretion.
4. Customer Responsibilities for Agent Activity
Summary: This is the most important section. Agents act at your direction, using the permissions and autonomy settings you choose. You are responsible for what they do and for checking their output. You are also responsible for making sure your use of Agents complies with the law.
This section is fundamental to the agreement. Read it carefully.
The Services enable Agents to take autonomous actions in systems you connect. You acknowledge and agree that:
(a) You direct the Agents. You choose which Agents to deploy, what instructions and configuration to give them, which Connected Services to authorise, what permissions to grant, and which categories of action may proceed without human approval. Every action an Agent takes is taken at your direction and on your behalf.
(b) You are solely responsible for all Output and all Agent actions. This includes messages sent, records created, modified or deleted, files written, code submitted, payments or commitments proposed, and any consequence of those actions, whether or not you reviewed them in advance.
(c) Approval settings are your choice. Where we make approval controls available, it is your responsibility to configure them appropriately for your risk tolerance. Choosing to grant an Agent autonomy for any class of action is your decision and your risk.
(d) Output requires your review. Output is generated by artificial intelligence and may be inaccurate, incomplete, misleading, or unsuitable for your purposes. You must not rely on Output without independent verification by a qualified person. Any verification, checking, or completion feature we provide is a convenience and not a guarantee of accuracy or completion.
(e) You are responsible for legal compliance. You are solely responsible for ensuring that your use of the Services, your Agents' activity, and your Customer Data comply with all applicable laws, including those governing electronic marketing and unsolicited communications, employment and recruitment, data protection and privacy, financial and accounting record-keeping, contracts, consumer protection, and the automated processing of personal data. You are responsible for obtaining any consents, providing any notices, and making any disclosures required in connection with Agent activity, including disclosing to third parties that they are interacting with an automated system where required.
(f) You are responsible for your Connected Services. You must have the right to grant the access you authorise, and you must comply with the terms of each Connected Service. We are not responsible for any Connected Service, its availability, its terms, or any consequence of its use.
5. Customer Data
Summary: Your data stays yours. We process it to run and improve the Services, and may access it to fix faults or investigate abuse. We use anonymous, aggregated usage data to improve our product, and we do not train AI models on your data.
As between the parties, you retain all rights in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, store, transmit, process, and display Customer Data in order to provide, secure, support, troubleshoot, and improve the Services, and to sublicense these rights to our subcontractors and providers for the same purposes.
We may access Customer Data where reasonably necessary to troubleshoot a fault, investigate suspected abuse or a security issue, or comply with law.
You represent and warrant that you have all rights and permissions necessary to provide Customer Data to the Services and to authorise the processing described in these Terms.
We may generate and use aggregated and de-identified data derived from use of the Services to operate, analyse, and improve our products. Such data will not identify you, your users, or any individual. We do not use Customer Data to train artificial intelligence models.
Where we process personal data on your behalf, we do so as your processor under the Data Processing Addendum, which is incorporated into these Terms.
6. Acceptable Use
Summary: Do not use Syntrum to break the law, spam people, attack systems, copy our technology, or build a competing product. We can suspend you if you do.
You must not, and must not permit any user or Agent to:
- Use the Services in violation of any law, regulation, or third-party right.
- Send unsolicited, deceptive, or unlawful communications, or communications that fail to include any legally required identification or opt-out mechanism.
- Impersonate any person, or misrepresent an Agent as a human where disclosure is required by law.
- Upload or process malicious code, or attempt to gain unauthorised access to any system.
- Reverse engineer, decompile, or attempt to derive the source code, models, or underlying technology of the Services.
- Use the Services to build or train a competing product or service, or to benchmark for public disclosure without our written consent.
- Resell, sublicense, or make the Services available to third parties except as expressly permitted.
- Circumvent usage limits, rate limits, or access controls.
- Use the Services in any environment where failure or inaccuracy could result in death, personal injury, or severe physical or environmental damage.
- Interfere with or degrade the Services or any other customer's use of them.
We may investigate suspected violations and take any action we consider appropriate, including removing content, restricting features, suspending access, and terminating the agreement.
7. Fees and Payment
Summary: Fees are paid in advance, are not refundable, and subscriptions renew automatically until cancelled. You pay for everything incurred under your account, including charges driven by Agent activity.
Fees are as set out in your order, subscription plan, or the pricing page in effect when you subscribe. Unless stated otherwise:
- Fees are payable in advance and are non-refundable. No refunds or credits are given for partial periods, unused capacity, downgrades, or periods during which you did not use the Services.
- Subscriptions renew automatically for successive periods at the then-current rate unless cancelled before the renewal date.
- We may change pricing on notice, effective at your next renewal.
- Fees are exclusive of taxes, and you are responsible for all applicable taxes, duties, and withholdings.
- We may suspend or restrict the Services for non-payment without notice, and reinstate them once the account is settled.
- Usage-based charges are calculated from our records, which are conclusive absent manifest error.
You are responsible for all charges incurred through your account, including charges resulting from Agent activity, however that activity was initiated or configured.
All amounts are payable in full without set-off, counterclaim, deduction, or withholding. If you initiate a chargeback or payment reversal for a validly incurred charge, we may suspend or terminate your account immediately and recover the disputed amount together with any fees we incur.
8. Trials, Free Plans, and Beta Features
Summary: Free, trial, and beta access comes with no warranties, no support, and no commitments. We can change or withdraw it at any time.
Free or trial access, and any feature designated as beta, preview, or experimental, is provided for evaluation only, as is, without any warranty, support, or service commitment. We may modify or discontinue such access at any time without notice or liability. Sections 9 through 13 apply to such access in full.
9. Availability and Support
Summary: We do not promise any uptime, response time, or support unless we have signed a separate service level agreement with you.
We aim to make the Services available but we do not commit to any level of availability, uptime, response time, or support unless expressly agreed in a separate written service level agreement signed by us.
The Services may be unavailable due to maintenance, updates, third-party outages, Connected Service failures, model provider disruptions, or causes beyond our control. We are not liable for any such unavailability.
10. Intellectual Property
Summary: We own the Services and everything in them. Any feedback you give us is ours to use freely.
We and our licensors own all rights in the Services, including all software, models, interfaces, documentation, and any improvements. Nothing in these Terms transfers any ownership to you.
If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and exploit them without restriction, attribution, or compensation.
11. Confidentiality
Summary: Each side protects the other's confidential information and uses it only for this agreement.
Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law.
12. Disclaimers
Summary: The Services and all Agent output are provided as is, with no warranties of any kind. We do not promise the Services will work without interruption, that output will be accurate, or that an Agent will do what you intended.
THE SERVICES AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND.
To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.
Without limiting the above, we do not warrant that:
- the Services will be uninterrupted, timely, secure, or error-free;
- Output will be accurate, complete, current, reliable, lawful, or fit for any purpose;
- an Agent will complete any task, complete it correctly, or refrain from taking an action you did not intend;
- any verification, approval, or completion feature will detect every error, omission, or incorrect claim;
- defects will be corrected, or that the Services are free of harmful components;
- any Connected Service, model provider, or other third party will perform as expected.
You assume all risk arising from your use of the Services and your reliance on Output.
13. Limitation of Liability
Summary: We are not liable for indirect losses such as lost profits or lost data. Our total liability to you is capped at the fees you paid in the previous three months. We are not liable for anything an Agent does.
To the maximum extent permitted by law:
(a) Excluded losses. We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, data, or data use, however caused and under any theory of liability, even if advised of the possibility.
(b) Liability cap. Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total fees you actually paid to us in the three (3) months immediately preceding the event giving rise to the claim. Where no fees have been paid, our total aggregate liability will not exceed USD 100.
(c) Agent activity. Without limiting the above, we will have no liability for any action taken or not taken by an Agent, for any Output, or for any consequence of either, including any message sent, record created or altered, data deleted or overwritten, commitment made, opportunity lost, relationship harmed, or regulatory exposure incurred.
(d) Basis of the bargain. The limitations in this section are a fundamental basis of the agreement between the parties and apply even if a limited remedy fails of its essential purpose.
(e) Exceptions. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
14. Indemnification
Summary: If someone brings a claim against us because of how you used Syntrum or what your Agents did, you cover our costs.
You will defend, indemnify, and hold harmless Syntrum and its affiliates, officers, directors, employees, and agents from and against any claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, and expense (including reasonable legal fees) arising out of or relating to:
- your use of the Services and any Customer Data;
- any Output or any action taken by an Agent operating under your account;
- your configuration of Agents, permissions, or approval settings;
- any communication sent by or on behalf of an Agent under your account;
- your breach of these Terms or violation of any law or third-party right;
- any claim by an employee, candidate, customer, prospect, supplier, or other third party arising from Agent activity in your systems or directed at that person.
We will notify you of any such claim, though a delay or failure to notify does not relieve you of your obligations except to the extent you are materially prejudiced. We may participate in the defence with counsel of our choosing at your expense, and may assume sole control of the defence at any time. You will not settle any claim in a way that admits fault on our part, imposes any obligation or payment on us, or affects our rights, without our written consent.
15. Term, Termination, and Suspension
Summary: Either side can end this agreement. We can suspend or terminate you for breach, non-payment, or risk. Fees already paid are not refunded, and it is your job to export your data before you leave.
These Terms apply from your first use of the Services until terminated.
Termination by you. You may cancel at any time, effective at the end of the current billing period. Fees already paid are not refunded.
Termination by us. We may terminate or suspend your access, in whole or in part, immediately and without liability, if you breach these Terms, fail to pay, use the Services in a manner we reasonably believe creates legal, security, reputational, or operational risk, or for any reason on thirty (30) days' notice.
Suspension. We may suspend access immediately without notice to protect the Services, other customers, or any third party, or to comply with law.
Effect of termination. All rights granted to you cease immediately. You remain liable for all fees accrued. We may delete Customer Data after termination in accordance with our Privacy Policy and the Data Processing Addendum. It is your responsibility to export any data you wish to retain before termination. We are not obliged to retain, export, or provide Customer Data after termination.
Sections 4, 5, 10, 11, 12, 13, 14, 15, 16, 17, and 18 survive termination.
16. Changes to These Terms
Summary: We can change these Terms. Material changes take effect 30 days after we post them, and continuing to use Syntrum means you accept them.
We may modify these Terms at any time by posting the revised version and updating the date above. Material changes take effect thirty (30) days after posting, or immediately for new customers. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, you must stop using the Services and may cancel.
17. Disputes
Summary: Talk to us first and give us 60 days before filing anything. Claims must be brought within a year. Neither side can bring a class action.
Informal resolution first. Before starting any proceeding against us, you agree to send a written description of the dispute, the relief sought, and your contact details to contact@syntrum.io, and to attempt in good faith to resolve the matter. You may not commence proceedings until sixty (60) days after that notice. This requirement does not apply to claims we bring against you.
No class actions. YOU AND SYNTRUM AGREE TO BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. Each party waives any right to a jury trial.
Injunctive relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, without first following the informal resolution process above.
Time limit. Any claim you bring arising out of or relating to these Terms or the Services must be brought within one (1) year of the date the claim arose, to the extent permitted by law. Otherwise it is permanently barred.
18. General
Summary: The remaining legal details. UAE law applies and disputes go to the courts of Ajman. Nothing said outside this agreement forms part of it.
Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Addendum, and any order you enter into, form the entire agreement and supersede all prior discussions, proposals, marketing materials, and representations. No statement made outside this agreement, on our website or elsewhere, forms part of it or creates any warranty.
Order of precedence. In the event of conflict: a signed order form, then the Data Processing Addendum, then these Terms.
Google APIs. Our use and transfer of information received from Google APIs to any other app is subject to our Privacy Policy and will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
No purchase order terms. Any terms in a purchase order, vendor portal, or other customer document are void and have no effect, even if we acknowledge or sign that document.
Assignment. You may not assign these Terms without our written consent. We may assign freely, including in connection with a merger, acquisition, or sale of assets.
Subcontractors. We may use subcontractors and third-party providers in delivering the Services.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in effect.
No waiver. Failure to enforce any provision is not a waiver of it.
Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
Publicity. We may identify you as a customer and use your name and logo in our marketing materials, on our website, and in customer lists and case studies.
No third-party beneficiaries. These Terms are for the benefit of the parties only. No other person has any right to enforce any provision.
Notices. We may give notice by email to your account address or by posting in the Services. Notices to us go to contact@syntrum.io.
Governing law and disputes. These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Ajman, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Ajman, United Arab Emirates. The proceedings and all submissions may be conducted in English or Arabic.
Export and sanctions. You represent that you are not located in, and will not use the Services in, any country or by any person subject to applicable sanctions or export restrictions.
Contact. Nextsense Solutions LLC FZC, CWS-2V-195841, 26th Floor, Amber Gem Tower, Sheikh Khalifa Bin Zayed Street, Al Rashidiya 3, Ajman, United Arab Emirates. contact@syntrum.io
