01
Claims intake
FNOL captured completely the first time — the follow-up call for missing basics disappears.
Solutions · Insurance
AI employees for claims that move and policies that answer.
First notice of loss captured completely, missing documents chased, policy questions answered from the actual wording — while coverage decisions stay with your adjusters.
Coverage decisions stay human Policy answers cite the wording Fraud signals escalate immediately
claims · intake
Claims desk Claims · Beacon
ItemState
FNOL — auto claim, details completeFILED
Water damage — photos missingCHASED
Is hail covered? — clause 4.2 citedANSWERED
Duplicate claim indicatorsESCALATED
17 CLAIMS TOUCHED TODAYADJUSTERS DECIDE COVERAGE
-50%
Time to complete claim files
100%
Answers citing policy wording
24/7
FNOL intake coverage
Representative results · your workload will vary
The job
What insurance teams delegate.
02
Document chasing
Photos, reports, and forms requested and tracked until the file is adjudication-ready.
03
Policy Q&A
Coverage questions answered from the policy wording itself, clause cited, or routed to a person.
04
Renewal reminders
Expirations and lapsed-payment risks surfaced to agents before the coverage gap opens.
Guardrails
It prepares the file. Adjusters decide.
Nothing the agent does approves, denies, or values a claim. It assembles complete files, cites wording, and chases evidence; the judgment calls — coverage, liability, settlement — remain with licensed humans.
Potential fraud indicators route to your SIU immediately. Every decision stays on the record.
claims · guardrails
ActionState
Intake & document chasingAUTO
Policyholder repliesHOLD
Fraud indicatorsSIU
Coverage & settlementHUMAN ONLY
Integrations
Plugged into your stack.
Scoped to the claims flow — reading policy documents doesn't grant policy changes, and payments never automate.
GM
GmailPolicyholder comms
SL
SlackAdjuster handoffs
GO
Google DriveClaim files
NO
NotionPolicy wordings
SA
SalesforcePolicy records
DO
DocuSignForms
+ thousands morevia Syntrum connectionsFiles arrive at adjusters complete. The three-day dance of 'please send the photos' is gone.
Straight answers.
Never. Coverage, liability, and settlement decisions are excluded structurally. The agent's job is complete files, cited wording, and chased evidence — an adjuster's job minus the paper chase.
From the policy wording on file, with the clause cited in the answer. Ambiguity routes to a human rather than being improvised — an uncited answer is a blocked answer.
Configurable indicators — duplicate patterns, inconsistent details — escalate straight to your SIU with the evidence assembled. The agent never confronts a policyholder about suspicion.
Start in Observe mode for a live evidence base, keep policyholder communications held for review, and use self-hosted deployment on Business or Enterprise if your data must stay in your environment.
Start small
Put one agent to work this week.
Start with one repeatable job. Keep approval over every action, see the results, and expand when you are ready.