Solutions · Customer Support
The AI support employee that clears the queue before you log in.
Tickets triaged as they arrive, replies drafted from your docs and the customer's history, exceptions escalated with context — around the clock, with your rules on what ships.
Your refund was processed yesterday. Most banks post it within 3–5 business days — I've attached the receipt.
62%
Resolved without escalation
-38%
First-response time
24/7
Queue coverage
100%
Replies grounded in sources
Representative results · your queue will vary
One ticket, end to end
From "charged twice" to resolved.
Twenty-four minutes, one approval, zero guessing — and a record you can replay months later.
Ticket received
09:02 · TRIAGED
"I was charged twice for my plan this month." Urgency and intent classified on arrival.
Grounded in your context
09:03 · 2 SOURCES
Billing history pulled, duplicate charge confirmed against Stripe, refund policy located.
Reply drafted, refund prepared
09:04 · HELD
The apology and the exact refund action wait together in your approval queue.
Approved — resolved and recorded
09:26 · RESOLVED
Refund issued, reply sent, outcome and evidence attached to the audit trail.
Escalation
It knows what not to answer.
Routine questions resolve on their own. Refunds hold for approval. An angry customer, a legal question, a security report — those route straight to your team, carrying the history and what was already tried.
The rules are enforced server-side and every routing decision is recorded — the full approach is in our customer support automation guide.
Escalations arrive with history, policy, and what was tried
Integrations
Plugged into your support stack.
Each connection is scoped to what the role needs — reading the queue doesn't grant refunds, and refunds can always require a person.
ShopifyOrdersRoutine tickets get triaged and drafted before the team logs in. Exceptions come with context, not noise.
Support questions, straight answers.
The routine majority of the queue: triaging by urgency and intent, drafting replies grounded in your help docs and the customer's account, resolving known issues like order status and plan questions, and keeping the knowledge base current when the same question keeps appearing. Exceptions go to your team — with the context already attached.
It says so, and escalates. Instead of guessing, it hands the ticket to a person with the customer history, the relevant policy, and what it tried — so the human starts at the middle of the problem, not the beginning. Nothing fails silently.
Replies are drafted from your documentation and past resolved tickets, inside tone rules you set. Every edit your team makes becomes durable guidance, so quality compounds instead of resetting with each conversation.
Zendesk, Intercom, Freshdesk, shared Gmail inboxes, and Slack out of the box — plus Stripe and Shopify for the account context replies depend on, and thousands more systems through Syntrum connections.
One standard role on any plan — from $12/month with your own API key on Solo, or on Team with model usage included. High-volume queues that need instant reaction can run as a high-volume role on Team and above.
Start small
Put one agent to work this week.
Start with one repeatable job. Keep approval over every action, see the results, and expand when you are ready.