01
Order support
Status, shipping, and change requests answered from the order system, not from guesswork.
Solutions · Retail & E-commerce
AI employees for stores that never close.
Where-is-my-order answered from real tracking, returns prepared inside your policy, reviews responded to in your voice, and the catalog kept honest — around the clock.
WISMO answered from live tracking Refunds inside policy, held for approval Peak-season ready
orders · queue
Storefront desk Store · Cart
TicketState
Where is my order? — tracking citedRESOLVED
Return within window — label preparedHELD
Inventory sync error on 3 SKUsESCALATED
2-star review — response draftedREADY
68 TICKETS OVERNIGHTMORNING QUEUE: 5
78%
Of WISMO fully deflected
-44%
Refund handling time
24/7
Storefront coverage, holidays included
Representative results · your workload will vary
The job
What store teams delegate.
02
Returns & refunds prep
Eligibility checked against your policy, labels and refunds prepared, approval where you want it.
03
Review responses
Every review answered in your voice — the delighted, the disappointed, and the confusing.
04
Catalog hygiene
Price mismatches, dead images, and stock inconsistencies flagged before customers find them.
Guardrails
Generous service, inside the policy.
Routine answers run on their own. Money leaving the store — refunds, replacements, goodwill credits — is prepared to your policy and held for approval until you promote specific cases to automatic.
Peak season changes the volume, never the rules. Every decision stays on the record.
store · guardrails
ActionState
Order status & trackingAUTO
Returns inside policyHOLD → AUTO
Goodwill creditsHOLD
Out-of-policy exceptionsHUMAN ONLY
Integrations
Plugged into your stack.
Scoped to storefront operations — reading orders to answer WISMO doesn't grant refunds, and refunds can always require you.
SH
ShopifyStorefront & orders
ShopifyStorefront & ordersST
StripePayments & refunds
GM
GmailCustomer email
ZE
ZendeskSupport desk
IN
IntercomChat
SL
SlackOps alerts
NO
NotionPolicies & macros
+ thousands morevia Syntrum connectionsBlack Friday morning the queue was five tickets. Last year it was four hundred.
Straight answers.
From the order and carrier data itself — it cites the actual tracking status and expected date, and when a shipment is genuinely stuck it escalates with the carrier history attached.
It prepares refunds inside your policy and holds them for one-click approval. Categories you trust — say, returns under $50 within the window — can be promoted to automatic, and the audit trail records each one.
Yes — run the storefront desk as a high-volume role: instant reaction, thousands of open items, same rules. Volume scales; the policy floor doesn't move.
Most stores run one storefront role on Team, upgrading it to high-volume for Q4. Bring your own API key on any plan and inference goes to $0.
Start small
Put one agent to work this week.
Start with one repeatable job. Keep approval over every action, see the results, and expand when you are ready.