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Authentication & 2FA

Your Syntrum account is the key to a workforce that acts in your real business tools — so it's worth locking down. This page covers signing in, recovering a forgotten password, and turning on two-factor authentication (2FA).

Signing in#

At the sign-in screen, enter your email and password and click Sign in.

  • Remember me keeps you signed in on this device.
  • Forgot password? starts a reset (below).
  • If your account has 2FA enabled, you'll be asked for a code next (below).

Your email is your identity — it can't be changed from within the app. Sign-in-with-provider (OAuth) buttons appear on the sign-in screen; where offered they let you continue with an external account. Availability of individual providers depends on your environment.

Forgot or reset your password#

  1. On the sign-in screen, click Forgot password?
  2. Enter the email you sign in with and click Send reset link.
  3. If an account exists for that email, a reset link is sent. The link expires in 30 minutes.
  4. Open the link, choose a new password (at least 8 characters), confirm it, and save. You can then sign in with the new password.

Password-reset emails depend on email delivery, which is still being set up in some environments. If you don't receive one, or you see a note that reset "isn't available just yet," ask your workspace Owner to help you back in, or contact support. See Troubleshooting.

To change your password while signed in, use SettingsSecurity → Change password — enter your current password and a new one (min 8 characters).

Two-factor authentication#

2FA adds a second step at sign-in: a rotating 6-digit code from an authenticator app on your phone. Even if someone has your password, they can't get in without your device.

Turning it on#

In SettingsSecurity, next to Two-factor authentication, click Enable:

  1. Scan the QR code with an authenticator app (Google Authenticator, 1Password, Authy, etc.). Can't scan? Copy the setup key shown and enter it manually.
  2. Enter the 6-digit code your app displays and click Verify.
  3. Syntrum shows your recovery codes. Save them now — copy them or download the .txt file. This is the only time they're shown.
  4. Click I've saved them. The Security tab now shows 2FA as Enabled.

Recovery codes are your way back in if you lose your phone. Each one works once. Store them somewhere safe and separate from your password manager's 2FA — if you lose both your authenticator and your recovery codes, you can be locked out.

Signing in with 2FA#

After your email and password, you'll see a Two-step verification screen. Enter the current 6-digit code from your authenticator app and click Verify and sign in. Lost your device? Enter one of your recovery codes instead — the same field accepts either.

The verification step is time-limited (about five minutes). If you take too long, you'll be asked to sign in again from the password step — nothing is wrong, just start over.

Turning it off#

In SettingsSecurity, click Disable next to Two-factor authentication, then enter a current 6-digit code or a recovery code to confirm. Your account then relies on your password alone.

Locked out?#

If you can't produce a code and have run out of recovery codes, see Troubleshooting → 2FA lockout.

What's next#